I wanted to have my own business but still worked for an international company. Idea was there but was not quite sure how to turn it into a real business.
Our company grew from a Sunday market shop to 6 outlets in 3 years. Suddenly, there were so many people in the company, all our cash went into stock and the exposure was high, and we still did everything the same way as 3 years ago.
We are a South London franchise for a national company. As part of our agreement we are compared and monitored against other franchises in the UK and so we must always improve financial performance to keep our franchise contract.
Our business has grown significantly, however, this rapid growth put pressure on sustaining high quality service. Our big challenge was to embed constant innovation into staff roles, ensure that business hires the right people so we can maintain the growth and high quality service at the same time.